1. Who we are
Vivalty (“Vivalty”, “we”, “us”) operates the website https://vivalty.com, a property marketplace and research platform for international real estate. Our registered address is London, United Kingdom.
For privacy enquiries contact [email protected].
2. What data we collect
- Account data: name, email address, password (hashed), optional company name and investor profile.
- Usage data: pages viewed, searches, saved favourites, simulator inputs and chat messages with our AI advisor.
- Enquiry data: information you submit via lead forms, the investor desk, newsletter sign-up or listing wizard.
- Technical data: IP address, browser type, device information, cookies and similar identifiers.
- Listing data: if you publish a property, photos, descriptions, location and pricing you provide.
3. How we use your data
We process personal data to:
- Provide and secure the Vivalty platform (accounts, listings, favourites, dashboard).
- Respond to enquiries and connect buyers with listing partners.
- Send service emails (verification, password reset, transactional notices).
- Improve our scoring methodology, simulator and AI advisor.
- Comply with legal obligations and prevent fraud or abuse.
- Send market intelligence emails where you have opted in (you may unsubscribe at any time).
4. Legal bases (EEA & UK users)
Where GDPR applies, we rely on: contract (providing the service), legitimate interests (security, analytics, product improvement), consent (marketing emails, non-essential cookies) and legal obligation.
5. Sharing your data
We do not sell your personal data. We may share data with:
- Listing agencies when you enquire about a property.
- Service providers that host our infrastructure, send email, store media or power AI features — under data-processing agreements.
- Authorities when required by law.
6. International transfers
Data may be processed in the United Kingdom, European Economic Area or other countries where our providers operate. We use appropriate safeguards where required.
7. Retention
We keep account and enquiry data while your account is active and for a reasonable period afterwards. Technical logs are retained for security for a limited time. You may request deletion subject to legal retention requirements.
8. Your rights
Depending on your location you may have rights to access, rectify, erase, restrict, object to processing and data portability. Contact [email protected]. You may lodge a complaint with your local data-protection authority.
9. Cookies
See our Cookie Policy for details on cookies and how to manage preferences.
10. Children
Vivalty is not directed at anyone under 18. We do not knowingly collect data from minors.
11. Changes
We may update this policy. Material changes will be posted on this page with an updated date.